Why do Greyfriars Ministries Limited collect personal information?

We limit the collection of information to what is necessary to provide you with high quality services, to support your specific needs and requests, and to meet our business needs in connection with the services. Below we have highlighted the reasons for the collection of your personal information:

  • To respond adequately to your requests for services or information;
  • To provide services to individuals, families and employers, which includes child care, adult training/education, catering and the supply books;
  • To provide a safe, healthy, and successful environment for those to whom we provide services;
  • To provide resource material/information regarding our services and areas of interest to our customers, such as parenting, child care, adult care, education, wellbeing, and work/life balance, among other things;
  • To aid in the administration of our services to our customers;
  • To administer first aid, emergency and other medical care, when necessary;
  • To comply with laws, and government regulations;
  • To support our business purposes and functions related to the services, such as education, training, curriculum, communication, administration, and record-keeping;
  • To provide operational reports and other information to employers offering our services to its workforce;
  • To facilitate and process payments for the services;
  • To fulfil tax, reporting, and other financial requirements and obligations;
  • To administer employee payroll, benefits, tax/regulatory compliance and other record keeping and administration requirements; and
  • To consider applications for employment and accredited education.

How do you consent to Greyfriars Ministries Limited use of your personal information?

By providing your personal information, you are consenting to its collection, use and disclosure by Greyfriars Ministries Limited for the purpose outlined in this privacy policy. In light of the nature of our services, as well as applicable laws and regulatory requirements, if you choose to withhold some types of personal information or opt out of providing it, we may not be able to provide the services requested.

What personally identifiable information does Greyfriars Ministries Limited collect?

The type of relationship you have with Greyfriars Ministries Limited will determine the specific information we will need to collect from you.

If you are a customer we will collect:

  • Information necessary to perform the service that you provide voluntarily when registering whether by telephone, online or in person or during the course of services. Depending on the type of service engaged, the information requested may include your payment and contact details; a dependent's name, date of birth, gender, allergies, food restrictions, special needs, health information, and emergency contact details for doctors and alternative carers; or school records, applications, registration and enrolment information.
  • Operational information, such as dates when you used our service, type of service provided, customer/child’s name.
  • Records created during the course of providing service to you or your dependents such as notes on the activities, behaviours, illnesses, medication, food, etc.; photographs; and other documentation records.

If you are prospective customer, we will collect:

  • Information that you provide voluntarily when requesting publications or other information whether by telephone, online or in person.Information may include your name, telephone, and email/mailing address, child’s name and date of birth.

If you are an employee, apprentice/student or applicant, we will collect:

  • Information that you provide voluntarily whether by telephone, online or in person including your name, mailing/email addresses, telephone number, employment history with job descriptions, education, references, affiliations and other relevant information for payroll, benefits and administration.

Where does Greyfriars Ministries Limited store personally identifiable information?

  • Electronic Information: All data will remain on electronic storage data systems within the European Union. This may include the use of cloud based storage, which may be managed by third parties.
  • Hardcopy Information: The hardcopy of personal information we collect will remain in UK.

Who does Greyfriars Ministries Limited share personally identifiable information with?

Greyfriars Ministries Limited considers your personal information confidential and does not share it with others except as described in this privacy policy. There are limited circumstances that require Greyfriars Ministries Limited to disclose your personal information to others in order to deliver services or to meet Greyfriars Ministries Limited necessary business purposes.

We may disclose your information, as necessary to meet legal requirements: this may include sharing personally identifiable information with law enforcement or other government entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, or to enforce our web site terms of use.

In the unlikely event of any Greyfriars Ministries Limited business unit being transferred to another nursery provider, relevant personal information could be transferred to the new provider, but we would seek assurances that this was held under the same levels of data security.

How can individuals access or update their personally identifiable information?

Greyfriars Ministries Limited are committed to collecting personal information that is accurate, complete, current and reliable for its intended use. If you would like to obtain a copy of the information we hold you should make a request in writing, stating the information you wish to receive, to The Data Protection Officer, Greyfriars Ministries Limited, 55-57 London Street, Reading, RG1 4PS. If you are requesting a copy of information about a child we will require proof that you are the parent or guardian of the child. An administration charge of £10 is made per request and this should be included with your application.

How does Greyfriars Ministries Limited protect your personal information?

Greyfriars Ministries Limited use appropriate technical, administrative and physical safeguards to protect against loss, unauthorised access, destruction, misuse, modification and improper disclosure of the personal information we collect in both physical and electronic format. We provide information security awareness training to our staff, suitable to their role. However, no computer system or information can ever be fully protected against every possible hazard. As a result, Greyfriars Ministries Limited cannot guarantee the security and privacy of the information you provide to us.

In addition, you play a valuable part in protecting the security of your information. Your password to access your billing information or training profile should never be shared with anyone. If you believe that someone has improperly used or provided information about you that you did not authorise, please contact us immediately.